Return Policy
At Above the Clouds, we’re committed to providing you with high-quality products and a worry-free shopping experience. We understand that trying new cannabis products can be intimidating, and we want you to feel confident in your purchases. We’ve built our reputation on word-of-mouth referrals by consistently delivering the best Delta-8, Delta-9, and other cannabinoid products at affordable prices.
To ensure your satisfaction, we offer the following return policies:
To ensure your satisfaction, we offer the following return policies:
I. Worry-Free Guarantee (First-Time Purchase of a Product):
If you’re trying a specific product from our online store for the first time and don’t love it for any reason, you can return it for a store credit to try something else. We want you to find the perfect product for you!
If you’re trying a specific product from our online store for the first time and don’t love it for any reason, you can return it for a store credit to try something else. We want you to find the perfect product for you!
Worry-Free Guarantee Requirements:
- Must be your first purchase of the specific product from our online store.
- The returned product must be at least half full.
- Your order must be within 14 days of delivery.
- This guarantee does not apply to clearance or bulk items.
How to Claim Your Worry-Free Guarantee:
- Contact us via the chat widget on our website or email us at support@tvnfamily.com to initiate your return.
- Once your submission is accepted, we will provide instructions for returning the item.
- After receiving your return, we will email you a store credit for the value of the returned item, which you can use to try something else.
II. Standard Return Policy (All Other Purchases):
We accept returns and exchanges within 30 days of delivery for unopened and unused items in their original condition, with tags, and in their original packaging. You will also need to provide a receipt or proof of purchase. Please note that you are responsible for return shipping costs.
We accept returns and exchanges within 30 days of delivery for unopened and unused items in their original condition, with tags, and in their original packaging. You will also need to provide a receipt or proof of purchase. Please note that you are responsible for return shipping costs.
Standard Return Requirements:
- Item must be unopened, unused, and in the same condition you received it.
- Item must have tags and be in its original packaging.
- You must provide a receipt or proof of purchase.
- Returns must be initiated within 30 days of delivery.
How to Initiate a Standard Return:
- Contact us at support@tvnfamily.com to begin the return process.
- If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
III. Damages and Issues:
Please inspect your order upon delivery and contact us immediately at support@tvnfamily.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Please inspect your order upon delivery and contact us immediately at support@tvnfamily.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
IV. Exceptions / Non-Returnable Items:
- Sale or bulk items are not eligible for return.
- Gift cards are non-returnable.
V. Exchanges:
The fastest way to exchange an item is to return the original item following our standard return policy. Once the return is accepted, we will process your exchange and ship the new item to you.
The fastest way to exchange an item is to return the original item following our standard return policy. Once the return is accepted, we will process your exchange and ship the new item to you.
VI. Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card company to process the refund.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card company to process the refund.
VII. Late or Missing Refunds:
If you haven’t received your refund within 14 days of our confirmation, please:
If you haven’t received your refund within 14 days of our confirmation, please:
- Check your bank account or credit card statement.
- Contact your credit card company, as there may be processing delays.
- Contact your bank.
- If you have completed these steps and still haven’t received your refund, please contact us.
Contact Us:
The Above the Clouds is always here to help! You can reach us via the chat widget on our website or by email.
The Above the Clouds is always here to help! You can reach us via the chat widget on our website or by email.
